Australia Post is experiencing shipping delays right now, so we advise you to book your rental as soon as possible to avoid disappointment.
Free local pick up/drop off available if you live in Sydney.

Help Center

Frequently Asked Questions

About us

How does Mama Rentals Work?

Where are you located?

How does the 4 day / 8 day rental work?

What is the condition of the dresses?

What if I can't find what I'm looking for?

Reserve for a future event

How early should I book my dress?

Try it on

Try On before you hire

What if I want to try on a dress but I have run out of time?

Shipping

How long does the shipping take? Will it make it to me in time?

How do I return the dress?

What are my shipping/delivery options and costs?

Do you ship to the United States?

Do you ship to New Zealand?

Cleaning

Do I need to clean the dress/gown before I return it?

Damages, losses and security deposit

What if I return the gown late?

What about stains or damages to the dress?

What if I lose or never return a dress?

Security deposit/bond

Refunds and cancellations

What if the gown doesn't fit?

What if I want to cancel my order?

What if my dress doesn't arrive on time?

What if the dress I booked isn't available on my selected date?