Help Center

1) Find it: Choose the perfect dress for your special occasion. Please read the sizing chart carefully to select the right size for you. 

2) Reserve it: Tells us when you need the dress by and we will ensure that it arrives prior to your specified delivery date. The rental agreement consists of a 4 or 8 day period but may extend for an additional cost.

3) Return it: Enjoy the dress for your special event and look amazing! When you are finished using the dress, place it in the return satchel provided and lodge it at your local Australia Post office. Each return satchel has a tracking number which will allow Mama Rentals to track the order and its progress. Please DO NOT drop your parcel off at a street side post box - they are usually not scanned by the posties so we lose the tracking of the parcel:(

All our gowns are in new to good used condition, however, please bear in mind that some of them may have minor wear and tear given they are rental items.  If we feel a dress no longer fulfil our clients' needs, it will be removed from our inventory. 

If you have a particular dress in mind and can't find it in our collection, get in touch with us and we will do our best to source it for you! We are constantly on the look out for the most beautiful, highly coveted maternity dresses so your suggestion is most welcome!

Every rental is for a 4-day or 8-day period. When placing an order, simply choose a delivery date, which is the day you'd like to receive the dress (Not the day we ship the dress). 

Our customers often choose a delivery date that is 1-2 days before their event. You are responsible for returning the dress on the 4th or 8th day of your rental period. 

A dress is considered returned when it is dropped off and scanned at Australia Post using the provided prepaid postage satchel, or scanned by the courier using the provided shipping label. Late fees will apply if the dress is returned late without explanation or notice given to us. 

Absolutely, in fact we prefer you reserve the dresses as early as possible so the dress is yours on your requested date! Simply select the date you would like your gown to be delivered by, your dress will arrive before the date you requested. You can reserve a dress for up to 6 months in advance!

Want to try on the dress before you hire? We now offer a $30 Try On service for our customers. Simply Contact us to arrange the Try On service. 

Generally speaking, we advise our customers to book a dress as soon as they know their dates to avoid disappointment. However, if you are renting a dress last minute, i.e. your photo shoot or baby shower is only 1-2 business days away, we can definitely still organise Express Post for you! And depends on where you live, it can take anywhere between 1 - 3 business days in Australia. 

Please refer to Australia Post's delivery estimator to see how long it might take to ship to your postcode. We are sending from postcode 2087.

If you live in Western Australia or Tasmania, it would generally take 2-3 business days even with Express Post service so please take that into consideration. 

We usually give two options to our customers when it comes to returning the rented dress. 

The preferred option is courier pick up which means the dress is insured, and you don't need to go to the post office, someone will pick it up from your front door, and you don't need to be home for the courier either. However, this option requires that you have access to a printer. A shipping label will be generated 3 days prior to the return date and send to you via email, you will need to print it out and attach to the provided plain mail satchel and leave it outside of your front door before 8am in the morning of the day you are due to return the dress. If printing is not an option for you, we will send you a prepaid Australia Post mail satchel for you to pop the dress in and lodge over the counter at your local post office.  

The dress is deemed returned when the parcel is scanned over the counter at your local post office or picked up by the courier arranged by Mama Rentals. Please ensure you return your parcel over the counter at your local post office, and avoid using the street side post boxes as parcels dropped in those usually don't get scanned and therefore won't have any tracking. If the dress is returned late and you are unable to provide any tracking information, a late fee will apply as there is no proof of you returning the dress on time. 

We don't charge a flat shipping rate because we believe you shouldn't have to pay more on shipping than you have to. 

Our shipping are all weight based. If your chosen dress is less than 500g in weight, then the following fees apply:

• $18 Regular Shipping. We send the dresses to you via a courier service or Express Post, and include prepaid return shipping satchel and label, all for only $18.  
  
• $23 Express Shipping If you require the dress urgently in less than 5 business days, you should select Express Shipping. If you live in Western Australia, please allow 2 business days for express post to arrive. If you live in Rural areas, please allow up to 3 business days for express post to arrive. 
  

If your chosen dress is more than 500g but less than 1kg in weight, then the following fees apply:

• $23 Regular Shipping. We send the dresses to you via a courier service or Express Post, and include prepaid return shipping satchel and label, all for only $23.  
  
• $28 Express Shipping If you require the dress urgently in less than 5 business days, you should select Express Shipping. If you live in Western Australia, please allow 2 business days for express post to arrive. If you live in Rural areas, please allow up to 3 business days for express post to arrive.

If you want to hire more than one dress and the total weight is more than 1kg, then the following fees apply:

•  $35 Express Shipping 
  

We will do our best to make sure the dress arrives before your special occasion, usually the dress arrives before your requested delivery date so that you don't have to stress!

Mama Rentals' rental period is 4 or 8 days for all dresses, the first day being the date of attempted delivery of the dress to You, and the return date being the 4th or the 8th day from that day onwards. 

The dress is deemed returned when the parcel is scanned over the counter at your local post office or picked up by the courier arranged by Mama Rentals. Please ensure you return your parcel over the counter at your local post office, and avoid using the street side post boxes as parcels dropped in those usually don't get scanned and therefore won't have any tracking. 

If your event was cancelled due to weather or sickness, we generally try to accommodate and extend the rental for you one way or the other, however, if you have not attempted to communicated to us in advance and the dress is not returned on its due date, a late fee of $20 per day will apply. 

Unfortunately we don't, even though we would love to! The logistics and cost of shipping the dress to and back is just too expensive at the moment, which makes it uneconomical to rent if you are based in the US:( 

No, every gown/dress will be fully inspected and properly cleaned once it has been received. Let us take care of the cleaning:)

We understand there are circumstances under which certain wear and tear cannot be avoided, so you won't be charged for reasonable wear and tear. However, significant damages or stains to the garment will result in charges to cover the cost of the repair, or even full replacement of the garment. More information can be found in our Terms and Conditions.

If a gown is never returned for any circumstance,  Mama Rentals will charge you 100% of the full replacement value of the Garments. The replacement value of the garment is listed on the product page, and by accepting the terms and conditions when you place your order, You agree to pay for the replacement value if the Garment is lost or damaged.

We don't charge security deposits for online bookings at the moment. However, if you are picking up a dress from us in person, we charge a security deposit that is equivalent to the rental price of the dress. The security deposit is paid at the time when you pick up the dress, and refunded upon return of the dress in an acceptable condition at Mama Rental's sole discretion. This is done in case our dresses are damaged beyond repair, lost or stolen. 

Please read the sizing chart to make sure you rent the correct size. However, if you aren’t 100% satisfied with the dress, please email/call/text to let us know as soon as possible, so we can have the chance to work out an alternative dress for you. We will advise you to return it in the provided Australia Post satchel. We therefore advise you try on the dress as soon as it arrives so you have time to test the fit. 

In the event where there is simply no time to ship an alternative dress, you can take up a credit voucher (less postage) to use at another time. There is no expiry date of your credit voucher. 

In the event a secured booking is cancelled, only the postage fees will be refunded to you. Rental fee is strictly non-refundable.