Help Center

1) Find it: Choose the perfect dress for your special occasion. Please read the sizing chart carefully to select the right size for you. 

2) Reserve it: Tells us when you need the dress by and we will ensure that it arrives prior to your specified delivery date. The rental agreement consists of a 4 or 8 day period but may extend for an additional cost.

3) Return it: Enjoy the dress for your special event and look amazing! When you are finished using the dress, place it in the return satchel provided and lodge it at your local Australia Post office. Each return satchel has a tracking number which will allow Mama Rentals to track the order and its progress. Please DO NOT drop your parcel off at a street side post box - they are usually not scanned by the posties so we lose the tracking of the parcel:(

All our gowns are in new to good used condition, however, please bear in mind that some of them may have minor wear and tear given they are rental items.  If we feel a dress no longer fulfil our clients' needs, it will be removed from our inventory. 

If you have a particular dress in mind and can't find it in our collection, get in touch with us and we will do our best to source it for you! We are constantly on the look out for the most beautiful, highly coveted maternity dresses so your suggestion is most welcome!

Every rental is for a 4-day or 8-day period. When placing an order, simply choose a delivery date, which is the day you'd like to receive the dress (Not the day we ship the dress). 

Our customers often choose a delivery date that is 1-2 days before their event. You are responsible for returning the dress on the 4th or 8th day of your rental period. 

A dress is considered returned when it is dropped off and scanned at Australia Post using the provided prepaid postage satchel, or scanned by the courier using the provided shipping label. Late fees will apply if the dress is returned late without explanation or notice given to us. 

Absolutely, in fact we prefer you reserve the dresses as early as possible so the dress is yours on your requested date! Simply select the date you would like your gown to be delivered by, your dress will arrive before the date you requested. You can reserve a dress for up to 6 months in advance!

Want to try on the dress before you hire? We now offer  two types of try on services:

1. In person by appointment. 

We now charge a non-refundable fee of $40 per appointment (for 30 minutes) to cover us for our time and labour. $20 of which is refundable if you end up hiring any item from our collection.

The appointments are 30 minutes in duration and we ask you to please be on time, your appointment will be cancelled if you are more than 30 minutes late. 

2. By mail. We can send you a dress to try on for only $30 plus a refundable bond! Simply try them on for a day, and then return back to us within 24 hours. Different fees apply if you want to try more than 1 dress. 

Contact us to enquire about our Try On service. 

We ship all of our orders by Express Post (Australia Post) so it takes anywhere between 1 - 3 business days in Australia, depends on where you are located. 

Please refer to Australia Post's delivery estimator to see how long it might take to ship to your postcode. We are sending from postcode 2087.

If you live in Western Australia, Northern Territory or Tasmania, it would generally take 2-3 business days even with Express Post service so please take that into consideration. 

We usually give two options to our customers when it comes to returning the rented dress. 

The preferred option is courier pick up which means the dress is insured, and you don't need to go to the post office, someone will pick it up from your front door, and you don't need to be home for the courier either. However, this option requires that you have access to a printer. A shipping label will be generated 3 days prior to the return date and send to you via email, you will need to print it out and attach to the provided plain mail satchel and leave it outside of your front door before 8am in the morning of the day you are due to return the dress. If printing is not an option for you, we will send you a prepaid Australia Post mail satchel for you to pop the dress in and lodge over the counter at your local post office.  

The dress is deemed returned when the parcel is scanned over the counter at your local post office or picked up by the courier arranged by Mama Rentals. Please ensure you return your parcel over the counter at your local post office, and avoid using the street side post boxes as parcels dropped in those usually don't get scanned and therefore won't have any tracking. If the dress is returned late and you are unable to provide any tracking information, a late fee will apply as there is no proof of you returning the dress on time. 

Our shipping costs are all weight based, and we ship by Express Post Australia wide.

• $24 Express Shipping for items under 500 grams
  
  
• $29 Express Shipping for items over 500 grams but under 1kg

• $35 Express Shipping for items over 1kg but under 3kg
  
  
• $45 Express Shipping for items over 3kg but under 5kg

We always do our best to ensure the dress arrives before your special occasion, usually the dress arrives before your requested delivery date so that you don't have to stress!

Mama Rentals' rental period is 4 or 8 days for all dresses, the first day being the date of attempted delivery of the dress to You, and the return date being the 4th or the 8th day from that day onwards. 

The dress is deemed returned when the parcel is scanned over the counter at your local post office or picked up by the courier arranged by Mama Rentals. Please ensure you return your parcel over the counter at your local post office, and avoid using the street side post boxes as parcels dropped in those usually don't get scanned and therefore won't have any tracking. 

If your event was cancelled due to weather or sickness, we generally try to accommodate and extend the rental for you one way or the other, however, if you have not attempted to communicated to us in advance and the dress is not returned on its due date, a late fee of $20 per day will apply. 

We now do on a case by case basis. You will need to book a dress 10 days in advance at the very minimum and willing to pay for a refundable bond, which is the equivalent amount of the rental price. You will also be responsible for organising the return shipping at your local office at your own cost. The bond will be refunded to you once the dress is return in a acceptable (deemed by us) condition. Please email us for more information. 

We now do on a case by case basis. You will need to book a dress 7 business days in advance at the very minimum and willing to pay for a refundable bond, which is the equivalent amount of the rental price. You will also be responsible for organising the return shipping at your local office at your own cost. The bond will be refunded to you once the dress is return in a acceptable (deemed by us) condition. Please email us for more information. 

No, every gown/dress will be fully inspected and properly cleaned once it has been received. Let us take care of the cleaning:)

We understand there are circumstances under which certain wear and tear cannot be avoided, so you won't be charged for reasonable wear and tear. However, significant damages or irremovable stains to the garment will result in charges to cover the cost of the repair, or even full replacement of the garment. 

Please get in touch with us if you have stained the dress immediately so we can advise on the best way to remove the stain and preventing it from becoming permanent.

If a gown is never returned for any circumstance,  Mama Rentals will charge you 100% of the full replacement value of the Garments. The replacement value of the garment is listed on the product page, and by accepting the terms and conditions when you place your order, You agree to pay for the replacement value if the Garment is lost or damaged.

We only charge a security deposit on a select few of our dresses at the moment. 

However, if you are picking up a dress from us in person, we charge a security deposit that is equivalent to the rental price of the dress. The security deposit is paid at the time when you pick up the dress, and refunded upon return of the dress in an acceptable condition at Mama Rental's sole discretion. This is done in case our dresses are damaged beyond repair, lost or stolen. 

Please read the sizing chart to make sure you rent the correct size. However, if you aren’t 100% satisfied with the dress, please email/call/text to let us know as soon as possible, so we can have the chance to work out an alternative dress for you. We therefore advise you try on the dress as soon as it arrives so you have time to test the fit. 

In the event where there is simply no time to ship an alternative dress, you can take up a credit voucher (less postage) to use at another time. There is no expiry date of your credit voucher. 

If you fail to advise us about issues with the dress as soon as you receive it (before your event), we unfortunately won't be able to offer any form of refund as we can only assume the dress has been worn. 

Please note shipping cost are not refundable under any circumstances. 

In the event a secured booking is cancelled, only the postage fees will be refunded to you. Rental fee is strictly non-refundable.