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Help Center

Frequently Asked Questions

About us

How does Mama Rentals Work?

What is the condition of the dresses?

What if I can't find what I'm looking for?

How does the 4 day / 8 day rental work?

Reserve for a future event

Can I reserve for a future date?

Try it on

Try On before you hire


How long does the shipping take? Will it make it to me in time?

How do I return the dress?

What are my shipping/delivery options and costs?

Do you ship to the United States?

Do you ship to New Zealand?


Do I need to clean the dress/gown before I return it?

Damages, losses and security deposit

What if I return the gown late?

What about stains or damages to the dress?

What if I lose or never return a dress?

Security deposit/bond

Refunds and cancellations

What if the gown doesn't fit?

What if I want to cancel my order?