Terms and Conditions
By placing an order with Mama Rentals (ABN 75437145028), you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
- Rental periods are 2, 4, 8 or 14 days, as selected at booking. The first day is the delivery date (per AusPost scan) or pickup date. The last day is the due return date.
- Garments must be lodged over the counter at an Australia Post outlet before 4pm on the due return date. A lodgement receipt must be obtained.
- Street-side post boxes must not be used unless explicitly advised by Mama Rentals. Delays or lost tracking from post box lodgements (without authorisation) are the customer’s responsibility.
- For local pickups/drop-offs, garments must be returned within the same timeframe, in the provided garment bag.
- Late fees: 20% of the rental cost per day, capped at 150% of the RRP, unless otherwise agreed.
- If late fees are unpaid, Mama Rentals may:
- Request bank transfer, or
- Charge the card on file (plus a 3% surcharge), or
- Engage debt collection services, with recovery costs payable by the customer. - Rentals more than 2 weeks late will be deemed unreturned.